Refund & Cancellation Policy

Order Cancellations

Cancellations may be accepted before the order is confirmed by a partner. Once the order is in preparation or dispatched, cancellations may not be possible.

Refund Eligibility

• Order not delivered or canceled by the partner.
• Incorrect, damaged, or missing items reported within the supported time window.
• Service not provided as confirmed in the order details.

Refund Method & Timeline

Approved refunds are processed to the original payment method. Timelines vary by bank or payment provider.

How to Request a Refund

Contact support with your order ID and the reason for the request. We may ask for images or additional details to resolve the issue quickly.